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Dell Computers, Blackfriday, Computer, Consumers, Customer Service, Cybermonday, Deal, Dell Inspiron Sale, Inspiron 14, Inspiron 15, Laptop, Promotion, Sale, Money News .Customers are fuming at Dell Computer after the company's widely promoted laptop sale went off the rails on Black Friday.
The Austin-based PC-maker oversold its widely promoted "doorbuster" laptop deal -- a 14-inch Inspiron 14z marked down to $299 from $599. Now, instead of canceling or delaying orders, Dell is trying to pass on a different, bigger model to customers.
In nearly two dozen emails to The Huffington Post on Wednesday, some anguished customers said Dell's with battery like Fujitsu FM-41 Battery, Fujitsu FPCBP83 Battery, Fujitsu Lifebook C2320 Battery, Fujitsu Lifebook C6200 Battery, Fujitsu LifeBook P1510 Battery, Fujitsu FPCBP102 Battery, Fujitsu LifeBook P1610 Battery, Fujitsu LifeBook B6110 Battery, Fujitsu FMVNBP136 Battery, Fujitsu FPCBP112 Battery, Fujitsu FPCBP208 Battery, Fujitsu Stylistic ST6012 Battery delayed and minimal response to the issue prevented them from scooping up other laptop deals. Some reported losing out on cash-back deals with their credit cards after Dell switched their orders. Other customers agonized that the confusion and time spent trying to sort out their order has meant lost quality time with loved ones over the holiday.
"I'm quite devastated by this whole process, which has robbed me of hours of my life and time with family," wrote Michelle Wu, who works as an account manager in Los Angeles.
Have your holiday shopping plans been ruined by a store or some other glitch? Let us know: money@huffingtonpost.com.
On Wednesday, Dell spokeswoman Jennifer Davis said the problem originated with the high volume of traffic to the website and server issues on Black Friday that allowed the site to continue to receive orders, even after the computers had sold out.
Davis said Dell was impacted by the fact that the company already had a limited quantity of the units, and then by the site's delay. "When servers began operating again, those orders went through," she said.
The deal was one of the most widely anticipated in consumer electronics and was promoted as one of CNET's hottest holiday deals. It was made available on the company's website starting at midnight EST after Thanksgiving.
But nearly three days passed before the company contacted affected customers. Davis said the company emailed some customers that it had automatically replaced their Black Friday orders with a different computer model on Sunday afternoon.
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